Twilio gives you the building blocks to add messaging, voice, and video to your applications. Discover what you can do with Twilio.
How to Measure and Improve CSAT
Customer satisfaction, often referred to as CSAT, is an important metric for every business. Learn how to measure CSAT, what creates it, and how to choose the right technology to support it.
5 Questions You Should Ask When Choosing an IoT Connectivity Provider
Find a cellular connectivity partner that offers a secure, reliable global network and gives you complete control of managing your SIMs, quickly and easily.
5 Questions You Should Ask When Choosing A Telecom Provider
Learn why enterprises are turning to cloud-based telecommunications to future-proof their customer communications. With the right telecom provider, you’ll get omnichannel capabilities and global connectivity to engage your customers and remain competitive.
Infographic: Customer Engagement Lifecycle
Customers will keep coming back if you provide an exceptional customer experience. Learn how to master the customer engagement lifecycle and align around the customer to get results!
The Total Economic Impact Of Twilio: Forrester’s Three-Year Study
Is it worth it to power your communications using Twilio? Forrester recently released a report on Twilio’s total economic impact. In short, it’s 277% worth it.
[White Paper] Operational Excellence at Twilio’s Super Network
Learn about the Twilio Super Network team’s operational model in this behind-the-scenes white paper. Find out how we power best-in-class communications experiences with service reliability as our number one priority.
[White Paper] Twilio Super Network’s Intelligent Infrastructure
The Twilio Super Network is a unique communications infrastructure designed to provide performance, features, and global reach without sacrificing quality or security. Learn how it works in this white paper.
[White Paper] Overview of Twilio’s Super Network
What makes the Twilio Super Network the most reliable and resilient cloud communications network in the world? Learn how this new type of Carrier Partner Network interconnects with telecom networks around the world.
Gartner Report: Twilio SWOT Analysis
Gartner's report, “SWOT: Twilio, Worldwide,” provides an independent analysis of Twilio’s status in the worldwide CPaaS market.
What is Twilio Super Network?
At the core of our voice, SMS, IoT, and video products is our Super Network. Learn about the world's most reliable carrier-grade communications network.
The Communication Divide Between UK Businesses and Consumers
Nearly 7 out of 10 UK businesses think they’re communicating with their customers effectively, while only 2 out of 10 customers agree. Here’s why.
GDPR and Beyond: Personal Data Protection at Twilio
Hear Sheila Jambekar, Twilio Associate General Counsel, talk at SIGNAL London 2017 about how Twilio is tackling the General Data Protection Regulation (GDPR).
How to Build a Personalized Customer Experience with APIs
Twilio’s Ameer Badri shares a framework based on APIs that makes personalizing your customer communications as easy as customizing your company website.
Bridging the Customer Communication Divide
Nearly 7 out of 10 businesses think they’re communicating with their customers effectively, while only 2 out of 10 customers agree. Here’s why.
How to Use SMS and Messaging APIs
Learn how to integrate messaging, such as SMS, in-app chat, and push notifications, into your business communications. APIs from Twilio make it simple.
How to Add Voice Calls to Your App
Learn how to build customized phone call experiences with the Twilio Voice API to make, receive, control, and monitor calls around the globe.
Twilio Demo: How To Get Started
What if communications could be as easily customized as a website? Websites are constantly changing. So why aren’t communications?
IDC Cloud Communications Platform (CPaaS) Report
See why IDC calls Twilio a leader among its competitors in the cloud communications space.
What is Twilio and How Do Twilio APIs Work?
The easiest way to think about Twilio is “AWS for telecom”. In fact, Twilio APIs are changing how businesses communicate with customers. Learn how they work.
Why Businesses Need Programmable Communications?
Software has transformed the way we do business. But communications is one area businesses find difficult to innovate with software. Twilio solves this problem.
The Real Reason the Cloud Is Winning
Cloud computing is winning not because it solves problems better than on-premise solutions. It’s winning because the cloud empowers businesses to iterate the right solutions to these problems faster than ever.
What Can You Do with Twilio?
Companies like Coca-Cola and Match.com are using communications to build better experiences for customers and employees. See what Twilio can do for you.