5 Questions You Should Ask When Choosing A Telecom Provider

Learn why enterprises are turning to cloud-based telecommunications to future-proof their customer communications. With the right telecom provider, you’ll get omnichannel capabilities and global connectivity to engage your customers and remain competitive.

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5 Questions You Should Ask When Choosing A Telecom Provider

Competition, financial pressures, and the demand for any time/anywhere/any device options are forcing enterprises to take a hard look at the telecom services they employ. Burdened with inflexible legacy systems and a singular provider network focus, traditional telcos—and the enterprises they serve—cannot transform their businesses fast enough.

To future-proof customer and employee communications, progressive companies are moving beyond the status quo and turning to Communications Platform as a Service (CPaaS) providers instead. Innovative CPaaS providers offer the infrastructure, the network relationships, and the integrated communication apps for businesses enabling enterprises to engage customers on their favorite channels. In fact, IDC predicts: “By 2020, more than 50% of enterprises will leverage CPaaS platforms using real-time communication APIs.”

Read this whitepaper to discover the key questions you should ask your next telecom provider. These tips will help you choose one that offers high-quality global connectivity tied to the intelligent apps you need to effectively communicate with customers for generations to come.

Short on time? Here are the key takeaways:

  • Look under the hood, especially if you're going to want to provision numbers quickly. Many telecom providers can have you waiting days, or even weeks, for numbers. Instead, find an easy-to-use self-service solution so that, regardless of technical skill, you can conduct sophisticated searches and instantly access and provision the local, international, mobile, and toll-free numbers you need—including shortcodes and alphanumeric sender IDs.
  • Global connectivity matters in this digital age. Look for a CPaaS provider that offers a network of established Tier 1 relationships worldwide, coupled with the built in redundancy you need to ensure flawless customer communications. Make sure they are GDPR compliant, and that they have an expert grasp on the various carrier in-country and local regulations that will affect your programs.
  • Test the telecom provider’s service before making a substantial investment or committing to a significant process transformation. You want to understand first-hand how difficult it will be to deploy. And you’ll get a good feel for the quality output and service reliability right from the start.
  • Connect with your customers on the communication channels they prefer. Whether its voice, text, web chat, video conferencing, or Facebook messenger, you need to provide a seamless customer experience to engage them today and into the future. Inquire about the depth of their omnichannel capabilities.
  • Cloud-based APIs are considered the fastest and best way to provide communication solutions that enterprises need and customers expect. Look for a telecom provider that enables you to leverage the same API on one single platform, so you can add up & coming channels with ease.