Bridging the Customer Communication Divide

Nearly 7 out of 10 businesses think they’re communicating with their customers effectively, while only 2 out of 10 customers agree. Here’s why.

Bridging the Customer Communication Divide

Are your customers happy with your company’s communications? You may be surprised to find they aren't as happy as you think they are. Check out these stats from Twilio’s consumer report, Bridging the Communication Divide: Customer Communications Report 2017.

Bridging the Communications Divide

To see more surprising trends in customer communications, which communication practices consumers do (and don’t) like, and learn the one thing 97% of consumers said companies could do to earn more of their business, check out the full report here.

Read the full report

Questions? Talk to Sales.

Related resources

How to Use Twilio for Marketing

Using Twilio, you can build marketing campaigns that are infinitely flexible and instantly responsive, allowing you to create the ideal customer experience for your users.

How to Measure and Improve CSAT

Customer satisfaction, often referred to as CSAT, is an important metric for every business. Learn how to measure CSAT, what creates it, and how to choose the right technology to support it.

5 Questions You Should Ask When Choosing an IoT Connectivity Provider

Find a cellular connectivity partner that offers a secure, reliable global network and gives you complete control of managing your SIMs, quickly and easily.