Bridging the Customer Communication Divide

Nearly 7 out of 10 businesses think they’re communicating with their customers effectively, while only 2 out of 10 customers agree. Here’s why.

Read the full report

Bridging the Customer Communication Divide

Are your customers happy with your company’s communications? You may be surprised to find they aren't as happy as you think they are. Check out these stats from Twilio’s consumer report, Bridging the Communication Divide: Customer Communications Report 2017.

Bridging the Communications Divide

To see more surprising trends in customer communications, which communication practices consumers do (and don’t) like, and learn the one thing 97% of consumers said companies could do to earn more of their business, check out the full report here.