Best Practices for Compliant Voice Payment Experiences

Are you accepting payments over the phone? You may be required to meet the Payment Card Industry Data Security Standards (PCI DSS), a global standard set in place to protect consumer data and maintain trust in the payment ecosystem.

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Best Practices for Compliant Voice Payment Experiences

Deploying payment solutions that are PCI compliant were traditionally time consuming and operationally burdensome. The 2,100 pages of documentation and form instructions that cover the 300+ security controls in PCI DSS would take 72+ hours to just read. Now, there is a better way.

Twilio enables businesses to accept Payment Card Industry Data Security Standard (PCI DSS) compliant payments over the phone without the hassle of building and maintaining their own PCI compliant payment infrastructure.

Before , businesses needed to build their own PCI compliant payment systems with custom voice payment prompts, build a system for validation, and integrate with a third party for payment processing. After building, you would be subjected to yearly auditing for compliance.

removes the need to jump through these hoops, allowing you to focus on building a secure voice payment experience for your IVR or contact center that enables your customers to pay over the phone, anytime of day.

Want to know more about how works? In this webinar, we’ll help you better understand PCI compliance, learn how to build payment experiences your customers will love, and see firsthand how our customer, Inbox Health, is leveraging Twilio and Stripe to augment their business.

Short on time? Here are the key takeaways.

  • PCI compliance scope comprises of all systems that “store, process, or transmit” payment card data, regardless of whether that’s with your or a partner’s system. This includes all channels where you take payments; including over the phone.
  • Partnering with companies, such as payment platforms that shoulder the PCI burden can reduce the total cost of ownership on businesses to stay up to date on PCI compliance, build and monitor their own compliant infrastructure, undergo yearly audits, and so on.
  • Twilio enables businesses to take PCI compliant payments over the phone for your IVR and/or contact center so businesses can focus on building engaging customer experiences.