Phone Numbers

(a) Phone Number Information. In connection with Customer’s use of any phone number for which Twilio is required to have an address, or any other applicable information, for Customer or an End User on record, it is Customer’s obligation to provide Twilio with accurate and up-to-date information to associate with such phone number. Customer is responsible for keeping such information current. Customer agrees to provide reasonable cooperation regarding information requests from law enforcement, regulators, or telecommunications providers.

(b) Phone Number Porting. Twilio has certain rights with respect to the porting of phone numbers if such phone numbers are used as part of the Twilio Services. “Porting” means to take an existing phone number from one provider and transfer it to another. Unless otherwise required by applicable Law, Twilio, in its sole discretion, reserves the right to refuse to allow Customer to port away any phone number ported into Twilio or purchased from Twilio. Furthermore, Customer understands that phone numbers are “locked” by default (i.e., Twilio will dispute port-away requests unless Customer provides clear notice to Twilio of its intent to port the number away from Twilio) to prevent phone numbers from being ported away maliciously or mistakenly from Twilio. Regardless, Twilio may, in its sole discretion, allow Customer to port away phone numbers that Customer purchases from Twilio and will allow Customer to port away phone numbers that Customer ports into Twilio, provided that Customer (i) has a production-grade Twilio account in good standing; (ii) has either ported in or purchased the phone number more than ninety (90) days prior to the port-away date; (iii) provides clear notice to Twilio of its intent to port the phone numbers away from Twilio before execution of the port-away request; and (iv) is in compliance with the terms of this Agreement.

If Twilio informs Customer of a request to port a phone number away from Twilio and Customer has resold or re-provisioned that phone number to a third party, then Customer agrees to promptly validate the port-away request with such third party. If such third party approves the port-away request, then Customer agrees to (i) inform Twilio of such third party’s approval for the port-away request and (ii) not take any action to prevent the execution of such port-away request.