Twilio ("we," "us" the "Company") offers you the opportunity to earn rewards by referring friends to try our Upgraded Twilio Service (The "Upgraded Service"). Your participation in the Twilio Referral Program ("Twilio Referral Program" or "Program") can earn you credits to use in conjunction with Twilio Services, and may also get you additional rewards. We reserve the right to terminate the Program at any time for any reason. The Program is administered by Twilio, which may, outsource certain elements of administration to third parties (collectively "Administrator").
These terms ("Terms") apply to a user's participation in the Program. By participating in the Program, users agree to use the Program as outlined herein, and consistent with any other terms we may apply to the Program. If you do not agree to these Terms in their entirety, then you cannot register and participate in the Program. Users also cannot where in so doing, they would violate any applicable law or regulations.
Companies and employees of Twilio Entities or their subsidiaries, affiliates or promotional agencies, including immediate family and household members, are not eligible.
To participate, once you have created your Twilio account, visit www.twilio.com/console and follow the on-screen instructions to start referring. You will be provided a link which you can share with your friends and colleagues as much as you want. If a user uses your personal link and signs up and upgrades your account, each of you will receive a credit ("Credit") worth $10.00 US, to use for designated Twilio products and services. There is a limit of 100 unique Credits per calendar year that a Referrer may receive, and Credits may only be used for designated Twilio products and services and may never be redeemed for cash.
From time to time, Referrers may be offered special promotions ("Special Promotion"), and special links ("Personal Bonus Link") to use. These Special Promotions may be offered to some, but not all Users, depending upon your Credit status, your geographic location, or for other reasons. Such Special Promotions are for a limited time and will give Referrers (and in some cases, Referred Customers) additional perks and rewards. Additional terms, including expiration dates for any Special Promotion will be provided with the Special Promotion. During Special Promotions, Referrers may use either their Personal Link, or their Personal Bonus Link, and will receive Credit based upon the specific link used. Sorry, during any Special Promotion, the Referrer will only receive the identified credit outlined Special Promotion only if the Referred User completes the task prior to the end date of the Special Promotion period.
Upon signing up for the Program, Referrers will be provided with a unique referral link ("Personal Link") that allows Referrers to receive Credit. Each Referrer will be able to check his/her status on referrals by logging in to his/her/their account and checking the Referral Status. Referrers will also be provided with a unique and personal Twilio "Referral Status" page to check page or account to check the status of his/her Qualified Referrals and to manage his/her account. Personal Links will be issued only to individuals. An individual must use their Personal Link to participate in the program but no purchase is required. Referrers must respect the spirit of the Program by not engaging in spamming or other unfair or otherwise problematic practices, including creating fake accounts or harassing potential referral sources.
Credit will be awarded for Qualified Referrals who meet the following conditions:
- The Referred Customer must use the Personal Link from a Referrer in good standing with Twilio.
- If a Referred Customer receives more than one Personal Link, Twilio will provide the Credit to the person whose Personal Link is used to complete the Twilio registration process regardless of when the Personal Links were sent. If a Referred Customer registers for the Upgraded Service using any other method, the registration will not count as a Qualified Referral and Referrer will not earn Credit;
- The Referred Customer may not combine the link with any other monetary offer.
- The Referred Customer may not receive a credit back for the Upgraded Service for up to 1 month.
- The Referred Customer must not be registered with the Upgraded Service, and was not previously registered with the Service under any email address or alias for at least 12 months;
- The Referred Customer must be eligible to create a Twilio account and otherwise be qualified.
- The Referred Customer must register for the Upgraded Service using a valid and current email address that has not been used to register for the Upgraded Service within the last 12 months.
Referrers are allowed up to 100 unique Credits (100 unique Qualified Referrals).
Credit are subject to verification and will generally be awarded within 60 days of verification. Twilio Entities may withhold a Credit if it reasonably believes additional verification is required. Twilio may also withhold or invalidate any potential it deems fraudulent, suspect, or in violation of these Terms. If Twilio in its sole discretion believes awarding a credit or verifying and approving a transaction will impose liability on Twilio, its subsidiaries, affiliates or any of their respective officers, directors, employees, representatives and agents.
All Twilio Entities' decisions are final and binding, except where prohibited, including decisions as to whether a Qualified Referral, or Credit is valid, when and if to terminate the Program, and whether, if at all, to change the program. Any changes to the program will be sent via email to registered Referrer's and, except where prohibited, will become effective as of the date the email is sent. If a Referrer has referrals pending qualification at the time that updates are sent, those pending referrals shall be validated and Credits given under the terms that were valid at the time the Referred Customer signed up for the Upgraded Service.
Credits may only be used for qualified Twilio products and services, which can change at any time. They may not be traded and have no monetary value, and may not be redeemed for cash, or traded. Credits are not transferable, salable, or auctionable. If the Program is terminated by Twilio, Referrers will have 6 months to use any Credits before they are forfeited. If a Referrer's account is cancelled for any reason, unredeemed Credits are forfeited immediately. If Referrer's account is suspended for any reason, upon resumption of account privileges.
Except where prohibited, Users agree that by participating in the Program, they agree: (1) to be bound by these Terms the decisions of Twilio, its Administrators ("Twilio Entities") (if any) and/or their designees, and privacy policies; (2) to release and hold harmless Twilio Entities and their respective parent companies, affiliates and subsidiaries, together with their respective employees, directors, officers, licensees, licensors, shareholders, attorneys and agents including, without limitation, their respective advertising and promotion entities and any person or entity associated with the production, operation or administration of the Program (collectively, the "Released Parties"), from any and all claims, demands, damages, losses, liabilities, costs or expenses caused by, arising out of, in connection with, or related to their participation in the Program (including, without limitation, any property loss, damage, personal injury or death caused to any person(s) and/or the awarding, receipt and/or use or misuse of the Program or any Credit); and (3) to be contacted by Twilio Entities via e-mail.
Except where prohibited by law, the Released Parties shall not be liable for: (i) late, lost, delayed, stolen, misdirected, incomplete unreadable, inaccurate, garbled or unintelligible entries, communications or affidavits, regardless of the method of transmission; (ii) telephone system, telephone or computer hardware, software or other technical or computer malfunctions, lost connections, disconnections, delays or transmission errors; (iii) data corruption, theft, destruction, unauthorized access to or alteration of entry or other materials; (iv) any injuries, losses or damages of any kind resulting from acceptance, possession or use of a Credit, or from participation in the Program; or (v) any printing, typographical, administrative or technological errors in any websites or materials associated with the Program. Twilio Entities disclaim any liability for damage to any computer system resulting from participating in, or accessing or downloading information in connection with this Program, and reserve the right, in their sole discretion, to cancel, modify or suspend the Program should a virus, bug, computer problem, unauthorized intervention or other causes beyond Twilio Entities control, corrupt the administration, security or proper play of the Program.
Except where prohibited, the Released Parties shall not be liable to any Users for failure to supply any Credit or any part thereof, by reason of any acts of God, any action(s), regulation(s), order(s) or request(s) by any governmental or quasi-governmental entity (whether or not the action(s), regulations(s), order(s) or request(s) prove(s) to be invalid), equipment failure, threatened terrorist acts, terrorist acts, air raid, blackout, act of public enemy, earthquake, tornado, tsunami, war (declared or undeclared), fire, flood, epidemic, explosion, unusually severe weather, hurricane, embargo, labor dispute or strike (whether legal or illegal), labor or material shortage, transportation interruption of any kind, work slow-down, civil disturbance, insurrection, riot, or any other similar or dissimilar cause beyond any of the Released Parties' control.
As a condition of entering the Program, and unless prohibited by law, Users agree that under no circumstances will Users be entitled to any awards for any losses or damages, and Users hereby waive all rights to claim punitive, incidental, consequential and any other damages, and waives any and all rights to have damages multiplied or otherwise increased. A waiver of rights may not apply to you in your jurisdiction of residence. Additional rights may be available to you.
Twilio Entities reserves the right to cancel or suspend this Program should it determine, in its sole discretion, that the administration, security or fairness of this Program has been compromised in any way.
Except where prohibited, disputes, claims and causes of action arising out of or related to this Program or any prize awarded shall be resolved under the laws of the United States, and except where prohibited, California law (without reference to its conflicts of laws principles), and participant agrees to submit any dispute to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California.
Referrer's agree that they will not violate any of these Terms, or otherwise engage in activity that could be considered harassment toward other users. Users agree not to use the Program to:
- Violate the intellectual property rights of Twilio
- Spam or otherwise create bulk distributions of the Personal Link or the Personal Bonus Link that is inappropriate
- Collect or attempting to collect personal data about users or potential Referred Customers
- Engage in any actions that are designed to disrupt or undermine the Program
- Make attempts to gain unauthorized access to the software or the Program for any reason
- Transmit files that contain bots, viruses, works, Trojan horses, or any other file that could contaminate or otherwise destroy Twilio intellectual property or stop the function of the Twilio services
- Engage in illegal or unsportsmanlike activities
- Engage in behavior designed to annoy or harass others
- Engage in actions that disparage or malign or call into question the reputation of Twilio, in Twilio’s sole discretion
The Twilio Entities may prohibit anyone from participating in the Program or receiving a if they determine such User is attempting to undermine the fairness, integrity or legitimate operation of the Program in any way by cheating, hacking, deception, or any other unfair playing practices of intending to annoy, abuse, threaten or harass any other Twilio users (whether or not enrolled in the Program), or representatives of Twilio Entities. Use of any automated system to participate is strictly prohibited, and if discovered, and will result in disqualification. Twilio reserves the right to disqualify anyone, cancel Credits, disable or suspect an account, and contact legal authorities (including law enforcement), if it should discover a user is tampering with the entry or referral process or the operation of the Program or violating these Terms. Referrals generated by a script, macro or other automated means will be disqualified. If a solution cannot be found to restore the integrity of the Program, we reserve the right to cancel, change, or suspend the Program.
We reserve the right to modify or amend at any time these Terms and the methods through which Credit are earned. We reserve the right to disqualify any User at any time from participation in the Program if he/she does not comply with any of these Terms. Twilio Entities' failure to enforce any term of these Terms shall not constitute a waiver of that provision.
CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE OR UNDERMINE THE LEGITIMATE OPERATION OF THE PROGRAM MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS AND WILL RESULT IN DISQUALIFICATION FROM PARTICIPATION IN THE PROGRAM. SHOULD SUCH AN ATTEMPT BE MADE, PROGRAM ENTITIES RESERVE THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEY FEES) TO THE FULLEST EXTENT OF THE LAW, INCLUDING CRIMINAL PROSECUTION
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