(a)Short Code Application. Customer agrees that each short code application or request for a short code submitted by Customer or on Customer’s behalf by Twilio (each, a “Short Code Application”) is subject to approval from the applicable telecommunications provider. Twilio has no control over a telecommunications provider’s approval process for short codes and will bear no liability if a Short Code Application is rejected by a telecommunications provider. Furthermore, if a telecommunications provider rejects a Short Code Application, then Twilio has no obligation to refund any short code-related fees paid by Customer to Twilio prior to such telecommunications provider’s rejection of such Short Code Application.
(b)Short Code Use. If Customer uses a short code with Twilio, then:
(i) Customer will not change its short code use case (e.g., a campaign) approved by the applicable telecommunications provider without first working with Twilio to have the new short code use case approved by such telecommunications provider;
(ii) Customer will stop sending additional messages to any party that replies by texting “STOP” (or the equivalent) to the short code, except for sending a single text message confirming that such party has been successfully opted out of the short code; and
Customer will follow all applicable telecommunications provider rules with respect to the use of short codes, including, without limitation, telecommunications provider rules with respect to ensuring that each of Customer’s End Users knowingly and explicitly opts in to receive messages from the short code prior to receiving any such messages.