Marchex Sentiment Analysis for SMS
Accurate, real-time sentiment analysis for SMS.
Sentiment analysis automatically labels the content of an SMS message as positive or negative. You receive a numeric score, between 0 and 1, where 0=negative, 1=positive.
Uncover Actionable Insights
For businesses that transact via SMS, quickly identify conversations that have a negative or positive outcome so you can truly understand what is happening with your customers.
Optimize Ad Campaigns
Understand which advertising channels produce the most conversions, and identify if there are specific call center tactics with positive sentiment
Create Target Audiences For Sales
Quickly identify callers that had a negative or positive experience so you can follow up with those callers to close more sales.
Marchex Sentiment Analysis takes SMS Message body and computes a sentiment score between 0.0 and 1.0 where 0.0 is most negative sentiment and 1.0 is the most positive sentiment. The Sentiment result is a JSON object with key `result` and value is a double.
Experience a 99.95% uptime SLA made possible with automated failover and zero-maintenance windows.
Operate at scale
Extend the same app you write once to new markets with configurable features for localization and compliance.
Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.
Get to market faster with pay-as-you-go pricing, free support, and the freedom to scale up or down without contracts.