Teleopti Workforce Management
Humanize the workplace
Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest "best-of-breed" vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability--through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees.
Founded in 1992, Swedish-established Teleopti has customers in over 85 countries, 13 offices across the world--and a comprehensive global network of partners. With a record of continuous net profitability for 25 years and with high customer satisfaction ratings, Teleopti serves as a reliable partner.
A Superior Customer Experience
Putting the right agent, in the right place, with the right skill, at the right time equals a superior customer experience. Being able to efficiently manage these requirements requires the right tools to build, manage and ensure a smooth interaction between agents, supervisors & your customers.
Improved Operational Efficiency
Lower costs and gain more customer insight while becoming more efficient in day-to-day operations. Teleopti provides forecasting, scheduling, real-time adherence and employee engagement capabilities to promote business growth & provide a more balanced workload to ensure service levels are met.
Employee happiness is vital to any successful company. Teleopti gives managers the tools to accurately produce agent shifts. They can view preferences & skill-sets before making a schedule. Agents have access to their client portal to view adherence, request time-off & more.
Experience a 99.95% uptime SLA made possible with automated failover and zero maintenance windows.
Operate at scale
Extend the same app you write once to new markets with configurable features for localization and compliance.
Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.
Get to market faster with pay-as-you-go pricing, free support, and the freedom to scale up or down without contracts.