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Teleopti Workforce Management

Humanize the workplace

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest "best-of-breed" vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability--through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees.

Founded in 1992, Swedish-established Teleopti has customers in over 85 countries, 13 offices across the world--and a comprehensive global network of partners. With a record of continuous net profitability for 25 years and with high customer satisfaction ratings, Teleopti serves as a reliable partner.

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  • A Superior Customer Experience

    Putting the right agent, in the right place, with the right skill, at the right time equals a superior customer experience. Being able to efficiently manage these requirements requires the right tools to build, manage and ensure a smooth interaction between agents, supervisors & your customers.

  • Improved Operational Efficiency

    Lower costs and gain more customer insight while becoming more efficient in day-to-day operations. Teleopti provides forecasting, scheduling, real-time adherence and employee engagement capabilities to promote business growth & provide a more balanced workload to ensure service levels are met.

  • Employee Empowerment

    Employee happiness is vital to any successful company. Teleopti gives managers the tools to accurately produce agent shifts. They can view preferences & skill-sets before making a schedule. Agents have access to their client portal to view adherence, request time-off & more.

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The Twilio advantage
  • Communicate reliably

    Experience a 99.95% uptime SLA made possible with automated failover and zero-maintenance windows.

  • Operate at scale

    Extend the same app you write once to new markets with configurable features for localization and compliance.

  • Many channels

    Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.

  • No shenanigans

    Get to market faster with pay-as-you-go pricing, free support, and the freedom to scale up or down without contracts.