Freshdesk makes it easier for you to provide excellent service to your customers by equipping you with the right tools for the job. We have made it easier for you to talk to your customers by bringing together email, facebook, twitter, VoIP and messaging into one simple screen across devices so that you can solve their problems faster. We also built Freshdesk to be flexible so that it can scale as your operations do, allowing you to add or reduce agents and assets as you see fit. You will be paying only for what you use. No fineprint stuff, no extra conditions apply.
Freshdesk: Cloud-based helpdesk that helps you track and respond to customer problems across channels like email, facebook, twitter, chat and personalized online forums.
Freshdesk’s phone channel: Lets you make and attend calls, set up IVRs, record them as tickets in your helpdesk or phone.
Freshservice: Cloud-based SaaS IT service desk that helps you track problems and manage resources within the company.
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