Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees.
CxEngage is Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform.
Command & Control Architecture
CxEngage solves the industry’s 3 biggest problems – call quality, call latency, and scalability – through a technological advantage that nobody else offers. Calls never leave the PBX, which means better performance and significant savings in hidden telco fees. This is truly radical innovation for the Contact Center.
AWS Global Infrastructure & Availability
Deployed on AWS, CxEngage offers unparalleled scalability, redundancy, and performance, along with built-in support for PCI, HIPAA and other global compliance, customer privacy, and data residency requirements. Reliable & Secure with high availability and failover capabilities in every region.
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