Talkdesk is an intelligent cloud-based contact center platform that helps businesses connect with their customers. Talkdesk leverages Twilio as its primary communication provider, which allows agents and callers to communicate over voice via webRTC.
Unlike legacy systems, Talkdesk can be quickly and simply deployed without phones, hardware or downloads. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with smart features, comprehensive reporting and seamless out-of-the-box integrations with 25+ powerful business tools, including Salesforce, Zendesk, ServiceNow, Microsoft and Slack.
Talkdesk empowers contact centers to make data-driven decisions based on real-time, comprehensive reporting and have more meaningful, personalized conversations.
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