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Best practices in designing omni-channel solutions

Omni-channel is all the rage these days, but how do you go about implementing it? What systems and techniques do you need to think about when merging your multiple channels into a single omni-channel solution? Join us to look at some of the tips and techniques to create contextual, personal interactions that bridge text messaging and phone calls with website, apps, email, and more.

Lance Christmann
Director of UX