Pier 27
May 24 & 25
Developer Conference for Communications
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Seamless user experience as a tool for customer retention

For any business, customer acquisition can be very challenging and expensive; you don't want to mess up the first opportunity, or you may not get a second. When offering a service of convenience, this is especially true. The user experience should be so seamless it feels magical. In this session, Washio will discuss how they've built such a user experience, what's happening in the background to make it possible, how it has evolved over time, and how they measure and track success.

Jordan Metzner
Founder and CEO