The most important part of every call, every webinar, and every conversation is the content. As digital content and the recording of spoken information become increasingly prevalent in business, there is a gold mine of data that remains largely untapped and inaccessible. But that's changing. Breakthroughs in technology and on-demand business models now allow companies of all sizes to begin to extract actionable intelligence from their recorded content in order to make better decisions. In this session, VoiceBase's Jay Blazensky will talk about "BigVoice" - the ability to transcribe, search, share, and manage massive amounts of spoken information to enable high-value, predictive analytics.