Knowledge workers have spent too long acting as slaves to their inboxes. Email is an engineered communications channel, but we allow it to decay into adhocrity rather than treating it like a first-class software problem at our companies. Patrick talks about how to break our existing personal/business email into appropriate subsystems, and surface priority notifications quickly. Stop letting no-action-required logging information interrupt you, and otherwise regain a bit of sanity. This isn't just a statement of principles - we're going to get our hands dirty with actual code, too.