SIGNAL London
September 20, 2016
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2016 RECAP
Day 2
04:50 PM
Messaging

Building a Twilio-Powered Contact Center

Twilio provides the building blocks to build a contact center. Using Twilio Voice, WebRTC, Chat, Video, SMS and TaskRouter an omni-channel contact center can be built quickly.

In this session we will bring together these building blocks and share a reference architecture along with the necessary code for a functioning contact center. We will cover use cases such as customer callback, IVR, chat and newer ways of engaging with customers using intelligent voice assistant.

Ameer Badri

Ameer Badri

Twilio
Sr. Manager, EMEA Sales Engineering

Matthias Damm

Matthias Damm

Twilio
Solution Architect