Omni-channel Routing Qualified by Bots
Twilio TaskRouter provides a routing API for any type of communications - Voice, Video, SMS, Facebook to name a few - making it quick to build call centers or other customer interactions. By combining TaskRouter with AI/bots, you can pre-qualify the intent of each conversation, getting them to the right agent faster and with more context. This session will explore the architecture of TaskRouter, and how new features like multi-tasking can help you build your workflow even faster.
Product Director & Head of Contact Center