SIGNAL London
September 20, 2016
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2016 RECAP
Day 1
01:20 PM
Messaging

Building a Universal Call Center with Task Router and AWS Lambda

In this session you'll learn how to quickly and inexpensively build a call center application powered by Twilio Client, Task Router and AWS Lambda.

  • Twilio Client gives you a phone in the browser, freeing you from expensive hardware

  • Task Router matches the incoming task - whether it's email, text, phonecall or support ticket -- to the qualified and available agent, saving you weeks of development time.

  • AWS Lambda hosts your code without the need to manage complicated server setups.

David Roberts

David Roberts

eLocal
Architect