Communicating in Context: Integrating Chat, Voice and Video into Your Apps
Communication is critical to any transaction, but is normally separated from the context of the transaction itself. For users that means leaving a great mobile experience in order to communicate. For agents it means juggling multiple interfaces. By embedding chat, voice and video into mobile/web apps, both sides can interact with more context. This session provides an overview and examples of all the real-time comms channels Twilio offers, to help you map out where you will want to dig deeper.
Product Director & Head of Contact Center