The Developer Conference by Twilio
May 24 & 25, 2017 / SF, CA
Breakout Session

How to Rapidly Grow a Virtual Contact Center

Growing your business and need to scale your contact center? Leveraging a distributed, virtual team is a great way to scale, but it’s not easy! AWL, a leading customer acquisition marketing provider for the insurance industry, used the Twilio Client and Programmable Voice Platform to create a contact center infrastructure that allowed us to expand rapidly. In this session, we will discuss implementation techniques for scaling rapidly, improving productivity, and increasing efficiency.

  • Lorena Lauv
  • All Web Leads
  • Director of Software Services
Lorena Lauv is the Director of Software Services for AWL, located in Austin, TX. She leads a team that develops contact center services for AWL's leading customer acquisition marketing platform. Prior to AWL, she held roles at Winternals, Microsoft, Motive, and M5 Systems.