Chile
Name

Chile

ISO Code

CL

Region

South America

Mobile Country Code

730

Dialing code

+56

Major carriers

Tribe Mobile, Netline Telefonica Movil Ltda, Entel, Claro

Guidelines for Chile
Two-way SMS supported

Yes

Number portability available

Yes

Twilio MMS support

Converted to SMS with embedded URL

Sending SMS to landline numbers

You cannot send SMS to a landline destination number: the Twilio REST API will throw a 400 response with error code 21614, the message will not appear in the logs, and the account will not be charged.

Best practices

Twilio strongly encourages customers to review proposed use cases with qualified legal counsel to ensure they comply with all applicable laws. The following are some general best practices:

  1. Sender IDs: Both numeric and alpha Sender IDs cannot be maintained in Chile and will always be replaced with a pool of local shared long or short codes, depending on the route used.  To preserve Sender IDs and also enable 2-way service, you need to purchase a local and dedicated long or short code from local carriers.
  2. Get opt-in consent from each end user before sending any communication to them, particular for marketing or other non-essential communications.
  3. Only communicate during an end user's daytime hours unless it is urgent.
  4. SMS campaigns should support HELP/STOP messages, and similar messages, in the end user's local language.
  5. Do not contact end users on do-not-call or do-not-disturb registries.
Phone Numbers and Sender ID
Preregistered
Operator network capability

Not Available

Twilio supported

--

Sender ID format

--

Sender ID preserved

--

Two-way support

--

Provisioning time

--

Cost
--
Throughput (messages per second)
--
Use case restrictions
--
Best practices
--
Alphanumeric
Operator network capability

Not Available

Twilio supported

--

Sender ID format

--

Sender ID preserved

--

Two-way support

--

Provisioning time

--

Cost

--

Throughput (messages per second)

--

Use case restrictions

--

Best practices

--

Long Code
Operator network capability

Available

Twilio supported

Supported

Sender ID format

Mobile

Sender ID preserved

Yes

Two-way support

Yes

Provisioning time

None

Cost

Refer to our pricing page

Throughput (messages per second)

10 messages/second

Use case restrictions

No marketing traffic or political messaging allowed.

Best practices

You can only use Chilean mobile numbers to send messages domestically.

Short Code
Operator network capability

Available

Twilio supported

Not Supported

Sender ID format
--
Sender ID preserved
--
Two-way support
--
Provisioning time
--
Cost
--
Throughput (messages per second)
--
Use case restrictions
--
Best practices
--
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