SMS guidelines for France
SMS works differently in every country. See how it works in France.
Bouygues Telecom, Free Mobile, SFR, NRJ Mobile, Lycamobile
Inbound: GSM 3.38=160, Unicode=70 Outbound: GSM 3.38=160, Unicode=70
Converted to SMS with embedded URL
You cannot send SMS to a landline destination number: the Twilio REST API will throw a 400 response with error code 21614, the message will not appear in the logs, and the account will not be charged.
SMS Marketing traffic is strictly forbidden in France between 8pm and 8am local time and on Sundays, and public holidays. Marketing messages should not be sent during these restricted times and may be blocked or queued.
Twilio strongly encourages customers to review proposed use cases with qualified legal counsel to ensure they comply with all applicable laws. The following are some general best practices:
- Get opt-in consent from each end user before sending any communication to them, particular for marketing or other non-essential communications.
- Only communicate during an end user's daytime hours unless it is urgent.
- SMS campaigns should support HELP/STOP messages, and similar messages, in the end user's local language.
- Do not contact end users on do-not-call or do-not-disturb registries.
You need to send application-to-person (A2P) messaging via Alphanumeric Sender ID in France.
Refer to our pricing page
You can only use French mobile numbers for person-to-person (P2P) messaging.
Use an Alpha Sender ID or a global SMS-capable number from another country to send application-to-person (A2P) messaging in France.
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