Italy
Name

Italy

ISO Code

IT

Region

Europe

Mobile Country Code

222

Dialing code

+39

Major carriers

Wind, Vodafone, H3G, lliad, TIM

Guidelines for Italy
Two-way SMS supported

Yes

Number portability available

Yes

Twilio MMS support

Converted to SMS with embedded URL

Sending SMS to landline numbers

You cannot send SMS to a landline destination number: the Twilio REST API will throw a 400 response with error code 21614, the message will not appear in the logs, and the account will not be charged.

Best practices

Messages sent from international mobile numbers to Italy will be replaced with an Alpha Sender.

Twilio strongly encourages customers to review proposed use cases with qualified legal counsel to ensure they comply with all applicable laws. The following are some general best practices:

  1. Get opt-in consent from each end user before sending any communication to them, particular for marketing or other non-essential communications.
  2. Only communicate during an end user's daytime hours unless it is urgent.
  3. SMS campaigns should support HELP/STOP messages, and similar messages, in the end user's local language.
  4. Do not contact end users on do-not-call or do-not-disturb registries.
Phone Numbers and Sender ID
Preregistered
Operator network capability

Not Available

Twilio supported

--

Sender ID format

--

Sender ID preserved

--

Two-way support

--

Provisioning time

--

Cost
--
Throughput (messages per second)
--
Use case restrictions
--
Best practices
--
Alphanumeric
Operator network capability

Available

Twilio supported

Supported

Sender ID format

None

Sender ID preserved

Yes

Two-way support

No

Provisioning time

None

Cost

0

Throughput (messages per second)

10 messages/second

Use case restrictions

--

Best practices

--

Long Code
Operator network capability

Available

Twilio supported

Supported

Sender ID format

Mobile

Sender ID preserved

Yes

Two-way support

Yes

Provisioning time

None

Cost
Throughput (messages per second)

--

Use case restrictions

--

Best practices

--

Short Code
Operator network capability

Not Available

Twilio supported

--

Sender ID format
--
Sender ID preserved
--
Two-way support
--
Provisioning time
--
Cost
--
Throughput (messages per second)
--
Use case restrictions
--
Best practices
--
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