Jordan
Name

Jordan

ISO Code

JO

Region

Middle East & Africa

Mobile Country Code

416

Dialing code

+962

Major carriers

Orange, Zain, Umniah

Guidelines for Jordan
Two-way SMS supported

No

Twilio MMS support

Converted to SMS with embedded URL

Sending SMS to landline numbers

SMS cannot be sent to landline destination number. The Twilio REST API will throw a 400 response with error code 21614, the message will not appear in the logs and the account will not be charged.

Best practices

The operators Zain and Orange are currently blocking any generic sender ID´s. Pre-registered Sender ID: Due to filtering for Zain, traffic needs to be pre-registered for proper delivery. 

A2P

Carriers in Jordan, have implemented spam filters to prevent A2P traffic reaching their network. Spam filters can return in some cases fake delivery receipts and don’t discriminate between spam and legitimate traffic.

Marketing:

Please note that advertising/marketing messages require you to add the prefix “adv” before the sender id e.g FROM=”adv xxxx” to be in line with the Telecom Regulation Commission of Jordan. Also these promotional messages should not be sent after 9:00 PM Amman time (GMT + 3:00).

Twilio strongly encourages customers to review proposed use cases with qualified legal counsel to make sure that they comply with all applicable laws. The following are some general best practices:

  1. Get opt-in consent from each end user before sending any communication to them, particular for marketing or other non-essential communications.
  2. Only communicate during an end user's daytime hours unless it is urgent.
  3. SMS campaigns should support HELP/STOP messages, and similar messages, in the end user's local language.
  4. Do not contact end users on do-not-call or do-not-disturb registries.
Phone Numbers and Sender ID
Preregistered
Operator network capability

Supported

Twilio supported

Supported

Sender ID format

Alphanumeric

Sender ID preserved

Supported

Two-way support

Not supported

Provisioning time

1 week

Cost
--
Throughput (messages per second)

10 messages/second

Use case restrictions

Only transactional traffic allowed

Best practices

--

Alphanumeric
Operator network capability
--
Twilio supported
--
Sender ID format

Alphanumeric

Sender ID preserved
--
Two-way support

--

Provisioning time
--
Cost
--
Throughput (messages per second)

--

Use case restrictions
--
Best practices

Alpha sender ID registration is available

Long Code
Operator network capability
--
Twilio supported

Not Supported

Sender ID format

--

Sender ID preserved

--

Two-way support

--

Provisioning time

--

Cost

--

Throughput (messages per second)

--

Use case restrictions

--

Best practices

--

Short Code
Operator network capability
--
Twilio supported

Not supported

Sender ID format
--
Sender ID preserved

Not supported

Two-way support

Not supported

Provisioning time

--

Cost

--

Throughput (messages per second)
--
Use case restrictions
--
Best practices

--

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