South Africa
Name

South Africa

ISO Code

ZA

Region

Middle East & Africa

Mobile Country Code

655

Dialing code

+27

Major carriers

Vodacom, MTN, Cell C, Telkom

Guidelines for South Africa
Two-way SMS supported

No

Twilio MMS support

Converted to SMS with embedded URL

Sending SMS to landline numbers

SMS cannot be sent to landline destination number. The Twilio REST API will throw a 400 response with error code 21614, the message will not appear in the logs and the account will not be charged.

Best practices

Direct marketing messages are regulated under article 16 of the Wireless Application Service Providers’ Association (WASPA) Code of Conduct. Unless a consumer has expressly or implicitly requested or agreed otherwise, Marketing messages should not be sent on: (a) Sundays and public holidays; (b) Saturdays before 9am and after 1pm; and (c) all other days between the hours of 8pm and 8am the following day.

Twilio strongly encourages customers to review proposed use cases with qualified legal counsel to make sure that they comply with all applicable laws. The following are some general best practices:

  1. Get opt-in consent from each end user before sending any communication to them, particular for marketing or other non-essential communications.
  2. Only communicate during an end user's daytime hours unless it is urgent.
  3. SMS campaigns should support HELP/STOP messages, and similar messages, in the end user's local language.
  4. Do not contact end users on do-not-call or do-not-disturb registries.
Phone Numbers and Sender ID
Preregistered
Operator network capability
--
Twilio supported
--
Sender ID format

--

Sender ID preserved

--

Two-way support

--

Provisioning time

--

Cost
--
Throughput (messages per second)
--
Use case restrictions
--
Best practices
--
Alphanumeric
Operator network capability
--
Twilio supported
--
Sender ID format

--

Sender ID preserved

--

Two-way support

--

Provisioning time

--

Cost

--

Throughput (messages per second)

--

Use case restrictions

--

Best practices

--

Long Code
Operator network capability

Available

Twilio supported

Supported

Sender ID format

Mobile

Sender ID preserved

Yes

Two-way support

Yes

Provisioning time

None

Cost
Throughput (messages per second)

--

Use case restrictions

--

Best practices

You may use a global SMS-capable number to reach mobile phones in South Africa.

Short Code
Operator network capability

Available

Twilio supported

Not Supported

Sender ID format
--
Sender ID preserved
--
Two-way support
--
Provisioning time
--
Cost
--
Throughput (messages per second)
--
Use case restrictions
--
Best practices
--
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