Like many businesses, Twilio has business continuity plans for challenging times—like the ones we find ourselves in today—to ensure we are able to maintain our key business functions, support our teams, and continue to serve our customers in the event of a disruptive event.
As we all know, we find ourselves today in a time of unprecedented crisis.
Especially now, in a time of crisis, supporting our customers to ensure communications are delivered effectively and reliably is more important than ever. We’re leaning on our pandemic and business continuity plans, which you can learn more about here, to ensure we are able to do just that, while also supporting the people who make up the Twilio team, mitigating additional and ongoing risk, and continuing to meet international business continuity management systems standards.
As we continue to move forward through uncertainty, unsure when this risk will subside or life could return to something even remotely resembling ‘normal,’ businesses across the globe are feeling the pain. This situation is forcing businesses of all sizes, in all industries, to revisit and re-evaluate their plans for pandemic response and business continuity.
Let’s look at the key components of an effective business continuity plan (BCP), how you might adapt it to respond to specific COVID-19 demands, and finally, how Twilio can hopefully help.