When COVID-19 hit the world with full force in early March, no one could predict just how it would change the world for good. And yet, nearly 9 months later, society no longer sees COVID-19 as a temporary disruption to business as usual, but instead a permanent shift toward a more digital, agile workforce even once the pandemic has ended.
In short, we’re entering 2021 with a resilience that only comes from living and working through one of the greatest challenges the global modern workforce has ever known. And we’re a stronger, more adaptable, and modernized society because of it.
We’ve seen firsthand how our customers all over the world have used the Twilio platform to build meaningful, deep relationships with their customers, guests, and users before and during the pandemic. At the core of all those relationships, is the communication that transcends medium. And in observing this communication thrive this year, we’ve seen some powerful best practices emerge.
Below you’ll find insight on crisis communications, elastic communications, and business continuity, garnered from our own customers as well as from within Twilio itself, as we continue to support our customers and our own team. We will continue to update this post as we develop additional resources, so bookmark it and check back in in the coming months ahead.
If you’d like more guidance, we’re here to help. Reach out to us.