Two-Way SMS alerts and notifications
With social distancing mandates in place, many pet clinics are relying on PetDesk, a client communication software for pet care providers in the United States and Canada to communicate health service reminders, appointment requests, and confirmations. The PetDesk team is offering its two-way SMS messaging service for free to help clinics respond to their pet parent clients with up-to-the-minute alerts on closures, new policies, and conduct “touchless visits.”
IVR and SMS surveys
CipherHealth, an end-to-end patient engagement platform, has launched a screening outreach program specific to COVID-19 to ensure that patients who may have symptoms of the virus do not arrive for elective procedures and tests and potentially expose others. Patients receive either an automated phone call or text message. From there, they answer a series of questions through their keypad. Based on their responses, a provider reaches out to the patient for a deeper symptom screening and assessment of comorbidities. The program also provides patients with information on where to seek care and facilitates a direct call with a member of the care team to reschedule procedures and further screen for identified symptoms.