Edition 1 | Winter 2021

Essential services: How self-serve communications became vital to business success in 2020

Before COVID-19, self-service communications was just another layer in a quality customer experience.

Communication software let everyone from enterprise software makers to global brands connect with and help people more efficiently—without requiring them to go through a human touchpoint first. 

But today, during the global coronavirus outbreak, these self-serve experiences aren’t just nice to have: they’re essential to adapting in the pandemic and growing beyond it.

Kaysie Garza