ICYMI: SIGNAL 2021
This year's SIGNAL was all about what's coming next in customer engagement—and believe us when we say, it's incredible. Dive into our top takeaways from this annual event, and get inspired for what's to come in 2022 and beyond.
Edition 6
The Current Quarterly
The future of customer engagement
What’s next: The top five customer engagement trends of 2022
Digital communication is getting faster, smarter, and more synchronized in 2022. Use this guide to prepare your business for the next generation of customer engagement.
A guide to making equity and social impact core to your business: Practical lessons from Lyft, Rothy’s, and Twilio.org
Employees, mainstream investors, and consumers are demanding better from businesses. This is an opportunity to use the power of companies to create powerful social and environmental initiatives—all while continuing to drive business value.
Customer engagement today—and tomorrow
See what you may have missed at SIGNAL 2021.
Connect when and where your audience needs: Unlocking the right channels at SIGNAL 2021
Connection is what consumers today want, and you can build a platform that delivers it at the right time and on the right channels. Here’s what our experts saw at SIGNAL 2021 when it comes to innovation across channels like messaging, voice, video, and live streaming.
Healthcare deep dive: Delivering trusted patient and provider experiences is key to growth in virtual healthcare
Monica Bolbjerg, MD, is the CEO and founder of Qure4u, which offers complete digital care for the entire patient journey. At this year's SIGNAL, she shared how Twilio helps build relationships between doctors and their patients outside the doctor's office.
To drive growth, put customers first: Insight from Canva's Guy Kawasaki
Hear from Canva Chief Evangelist Guy Kawasaki on what it takes to meet your customer’s needs and accelerate growth for your business.
Edition 3: Digital trust
All companies today must be good stewards of customer data, while also using that data to create better experiences, innovate, and gain trust. In this edition of The Current, explore the importance of treating consumer data correctly, the future of customer data management, and how leading companies use data judiciously to deliver better customer experiences.
Edition 4: Retail 2021
It's 2021, Black Friday is nearly here, and while this year's holiday shopping season is poised to look different from last year's, one constant remains: uncertainty. With COVID-19 still very much a part of daily reality, and with customers more discriminating than ever with their attention, successful retail brands must go beyond the typical. In our Retail in 2021 edition, we show you how.
Edition 2: Communication for good
Explore the ways communication technology can promote the greater good.