With 87 percent of global enterprise decision-makers reporting digital engagement will be critically or very important to their success going forward, learning the basics of this customer engagement is more important than ever before. Every interaction you have with your customer creates the foundation of a successful relationship moving forward, both on and offline.
To help build that strong customer-centric foundation, we’re offering beginner-level sessions such as:
- Product intros
- Best practices
- Customer stories
- New product launches
This year, we also have over 50+ customers speaking and educating others about their learnings in building their own products using Twilio. We believe there’s no better way to learn about creating amazing customer engagement than from those who’ve done an incredible job with it, and we’re excited to list below as a few of our favorite upcoming sessions within this track:
- How The Home Depot and Panera Bread use SMS to keep customers coming back for more: See how industry leaders, The Home Depot and Panera Bread, use messaging to improve their customer experience in a rapidly changing world, and how those changes will evolve as they reimagine customer engagement for the future.
- Crawl, walk, run: Developing a long-term patient experience strategy using SMS and IVR: Hear from Mike Maniero, NYU Langone’s Sr. Director of Strategy and Innovation on how NYU Langone Hospital created a connected patient and provider experience. Learn how they started with an appointment management use case using SMS in a couple of departments and then expanded across the organization into COVID testing & vaccine notifications and call center deflection using an IVR built on Studio.
- How Outschool and Stylepit created dynamic data foundations for deeper customer relationships: Join Twilio Segment and our customers, Stylepit and Outschool, as they share tips for common challenges when choosing the right customer data solution, and the benefits of building with Twilio Segment CDP over a CRM.
See you at SIGNAL
Regardless of where you are on your customer engagement journey, we’re here to support you by helping you build a strong foundation. See all of our ‘Get Started with Twilio’ sessions and more by registering for this year’s SIGNAL here.