Our lightbulb moment: COVID-19 will promote people-driven healthcare
Perhaps the COVID-19 pandemic represents a sea change—our lightbulb moment. Could the silver lining be that we are forced to dramatically transform in a meaningful way?
Healthcare and life sciences
Engagement is not one size fits all. Healthcare and life sciences organizations are shifting from transactional patient communications to lasting people-centered relationships. Learn how to communicate and meet people where they are, where they want, and how they want.
Consumer-centric care
A consumer-centric healthcare delivery model supports value-based healthcare; digital patient communications help scale patient services and access.
3 ways healthcare service providers are reimagining the patient journey during COVID-19
By scaling automation for appointment reminders, growing telehealth and other options to expand care access, and using technology to increase patient treatment adherence, healthcare providers can build the patient engagement strategy of the future.
How Mount Sinai is building patient engagement to drive value-based care
Read insights about the future of digital communication in healthcare in this conversation between Twilio’s Global Head of Healthcare Services Susan Collins and David Kerwar, Chief Product Officer and head of consumer digital innovation at the Mount Sinai health system.