Your business or organization might not be able to solve the deep-rooted, global problems related to internet access and digital literacy, but everyone in the healthcare and technology ecosystem has a part to play in empowering the public.
Much of today’s work around vaccine distribution has shown the power and possibility that comes with putting equity first; from Lyft offering free rides to vaccine appointments for low-income communities and Google pledging support for vaccine education and distribution, there are many examples of what can happen when we recognize and address these needs.
With herd immunity on the horizon, many are thrilled for a return to normalcy—and that renewed sense of safety, connection, and opportunity is absolutely worth celebrating.
But we can’t forget the toll of this pandemic, and the deep, devastating flaws it revealed about our systems of care and governance. If we don’t learn, adapt, and prepare, every future crisis will continue to disproportionately wreak havoc on the most vulnerable, isolated, and digitally disconnected among us.
“In the long-term,” said Susan Lucas Collins, Twilio’s Global Head of Healthcare Services, “we will see critical, life-changing transformation thanks to software, such as the connected doctor experience that enables proactive versus reactive care.”
This distinction—proactive versus reactive—is at the core of what must change in our healthcare systems.
An effective approach to public health will require ongoing collaboration, lasting commitment, and attentive listening to underserved populations so that gaps in access, equity, and care can be solved before they have life-threatening consequences.