The value of going custom
When you build your own custom video conferencing application with a reliable provider, your organization gains all that reliability too. Being able to send your video media through the closest servers reduces latency, which means you can give your customers, patients, and users a more enjoyable, trusted experience.
Agility and customization
Everything about your customer, patient, or user engagement journey is custom; why not your video app? By building your own, you can provide a consistent, reliable experience end-to-end, with your own custom look and feel.
Omnichannel and accessible
Just like the rest of your user journey is integrated and streamlined across multiple channels, your video experience should be too. Building a custom video solution lets your customers engage on video without having to download a separate app, which can be a jarring experience, or your video solution can integrate in-app if you already have one. You can integrate with text messaging to send reminders, or even direct links to join a video call. And, you can ensure call-in options even when the internet is not available, reaching users no matter where they are.
Building custom might seem daunting, but the truth is, it’s easier than ever. In fact, we now offer an open source video app that lets developers deploy a video app in less than five minutes.
Virtual interaction is quickly becoming an essential capability for organizations from all industries. Providing a reliable, scalable, and enjoyable video communication experience not only means having a thoughtful and pretty user interface but also the right infrastructure to support virtual engagement worldwide, across all devices, regardless of variability in network connections.