In response to the pandemic, Twilio's workforce went fully remote. Now, we've begun opening some of our domestic and global offices in accordance with guidelines put forth by local governments. Twilio has been entirely remote since the pandemic started, and we’ve recently begun opening some offices in the APAC region. The majority (70 percent) of Twilions (our term for Twilio employees) really like our offices, their colleagues, and the ability to collaborate and build community in person. That said, we heard from employees that they want to be able to work from the office some number of days per week, maybe just not all five.
On the other hand, some employees don't want to be in an office at all. So, we’re embracing a hybrid work environment that will meet Twilions wherever they are. We see a generational opportunity to acquire and retain great talent, build better teams, and establish stronger customer relationships by embracing the future of work.
To support this, Twilio is adopting a hybrid approach with a framework we're calling Open Work.
At its simplest, Open Work is an evolution of where and how we work. Open Work is a testament to our belief that great things happen if we continue to bring in talented people and empower them to do their best work. This hybrid framework supports global recruitment as we seek diverse talent to serve our customers and strengthen the business.
As we continue to navigate the COVID-19 pandemic, most Twilions are working remotely. Before the pandemic, 15 percent of Twilions worked at least part of the time remotely. Even when the risks of the pandemic have lessened in some regions, we forecast a significant number of Twilions will continue working remotely depending on their role, preferences, and region.
The future of work is happening right now and, based on Twilion feedback, it's all about flexibility. Companies that are able to adapt and meet the needs of top talent are the ones that are going to win in the talent market—and we will strive to be one of those companies.
Open Work will benefit customers, employees, and candidates:
- Customers: Open Work is a business-driven decision. Employees comfortable in their work environment, with the flexibility to customize their schedule to best meet their customers' needs, will drive better business outcomes.
- Teams: What does this mean for hiring managers within the company? We're already seeing swift change. Candidates no longer must be in the commuting range of a physical office; they don't even necessarily need to be in the same time zone. This frees managers to look for the best person for the job, no matter where they live, opening new talent pools.
- Prospective employees: For job candidates, that means a job at Twilio is one that is not just about today. Employment with Twilio could stay with you as you progress throughout your career, supporting and accommodating all the changes that take place in your life and providing opportunities to build your way.