Major players across industries continue to announce post-pandemic strategies that prioritize remote, distributed workforces, and Salesforce recently declared the 9-to-5 workday a relic of the past. With insights from our 2021 State of Engagement report, here's what these changes will mean for the future of work.
Our annual State of Engagement report explores the trends, events, and topics driving business on a global level and how organisations can use our findings to grow into 2021 and beyond.
Effective customer engagement is comprised of a growing number of interactions in a growing number of channels connecting a growing number and variety of experiences to exceed growing expectations.
With the advent of application platforms, software teams are more empowered than ever to collaborate with business teams to innovate customer experience.
The single most important effort your company can make is to be empathetic. That means recognize that your customers need you to be supportive to them, the community surrounding your company, and the population on the larger stage, given the size and scope of the company.