Customer engagement today

COVID-19 made clear—digital customer engagement is absolutely critical to business success, and it’s informing what businesses across all industries invest in going forward. Dive into our annual State of Customer Engagement Report, and discover best insights into creating meaningful customer relationships amid the pandemic and beyond.

Best practices

Create lasting relationships with your customers.

What crisis can mean for customer engagement and customer loyalty

The single most important effort your company can make is to be empathetic. That means recognize that your customers need you to be supportive to them, the community surrounding your company, and the population on the larger stage, given the size and scope of the company.

Paul Greenberg
Agile work

Embracing flexibility: The future of Open Work at Twilio

2020 changed everything, including the ways we work. COVID-19 showed working from home—or from anywhere, for that matter—is here to stay. 

Christy Lake, Twilio Chief People Officer

Build or die: Developers critical to business success, report says

COVID-19 had a radical impact on digital communications across the globe. This post details the specific trends and insights from our 2021 State of Engagement report related to developers and building software.

Meg Buchanan
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