We’re proud to see how our customers have successfully navigated today’s new era of digital communications by building custom, scalable solutions with our APIs.
From expanding access to critical telehealth services in a time of crisis and making remote learning a more engaging experience for students, organizations have used digital engagement to meet the needs of their customers in creative and impactful ways.
In this year’s State of Engagement Report, we showed how digital transformation accelerated across the board in 2020—and how it will continue to grow in the years to come. The latest IDC MarketScape for Worldwide Communications Platform as a Service Report (Doc #US46746221, May 2021) reaffirms just how substantial that growth has been while laying out the key organizations and contributing factors shaping the CPaaS space.
The report names Twilio a leader. That’s a position we don’t take lightly, and one we attribute to the innovative thinking of developers, customers, partners, and employees. Our CEO, Jeff Lawson, often says that “developers are the architects of innovation.” As we continue expanding into new markets, we will continue encouraging all of our users to discover new ways of connecting using Twilio.
For details on how the CPaaS landscape will continue to evolve and what that means for the organizations we serve, read the excerpt here.