Let's take a look at the key areas that make up the platform:
Businesses must continually adapt to stay ahead of customers’ changing expectations. Twilio Flex is the industry’s only fully programmable contact center platform, and lets companies deploy a broad array of customer engagement channels while providing the tools to easily create, change, or extend any part of their custom solution. Twilio Flex enables businesses to rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications.
Marketing Campaigns lets companies control the look and feel of both transactional and marketing emails. The UI-based editor enables users to view and modify designs, as well as track critical metrics like delivery, open, and click through rates to drive better results.
Sending and receiving messages at scale is still difficult for a modern enterprise—but it doesn’t have to be. Twilio Messaging is an API to send and receive SMS, MMS, OTT messages globally. It uses intelligent sending features to ensure messages reliably reach end users wherever they are. Twilio has SMS-enabled phone numbers available in more than 180 countries.
Voice is a high-value, popular channel that enables a direct human connection. Twilio Programmable Voice lets you make, manage, and route calls to a browser, an app, your phone, or anywhere else you can take a call. With it, you can embed PSTN, SIP, or VoIP calling into any app, site, or service.
The email ecosystem is complex, with many messages never reaching the inbox. The Twilio SendGrid API solves deliverability challenges so you don't worry about what happens after you trigger an email. We help you maximize your inbox placement with streamlined tools, insightful recommendations, and expert services.
Online fraud has exploded from a minor nuisance to a major factor in how businesses operate today. Twilio Verify enables customer verification at sign up and on an ongoing basis, via SMS, Voice, email, and now push notifications. Twilio Verify is a managed solution that takes care of channel orchestration and management as well as security and business logic.
Building a global network of carriers in software is no small feat. Twilio has built a global Super Network from the ground up, with an average route depth of four providers. Your message or call is guaranteed to make it to its end recipient*. This global connectivity means the Twilio Customer Engagement Platform effortlessly scales with your business.