Unbreakable relationships are built on trust.
At Twilio, trust lies at the heart of our platform. It’s built into every product, every service, and weaved into every decision we make as a company. The relationships between brands and consumers constantly evolve, but trust remains a critical part of successful customer engagement.
A trusted platform
Transparency on data usage
When Twilio handles your personal data, it comes with an expectation that we will handle that data responsibly and with utmost care around your privacy.More
Security compliance in every interaction
Our dedicated Security Team ensures every interaction on the Twilio platform utilizes the latest security best practices and complies with strict privacy regulations and corporate policies.More
The Twilio security framework is GDPR-compliant and based on the ISO 27001 Information Security Standard.
Twilio's internal systems are designed to proactively detect fraud, and our Anti-Fraud Developer’s Guide helps Twilio developers build applications that prevent hackers and fraudsters from compromising your app and victimizing you.
Reliable infrastructure with 99.999% availability
Downtime can hamper your credibility with your end user. The Twilio platform was designed and built on a high-availability infrastructure that ensures redundancy.More
Twilio has 99.999% of API uptime, with over 795+ billion interactions (and counting) flowing through an array of channels.
We use artificial intelligence, machine learning, and software to identify problems as quickly as possible. In fact, we’re often alerting our carrier partners before they’re even aware of an issue.
We're using the power of intelligent software to put you back in control of your phone.
We are committed to participating at every level to improve trust.
We are members of national and international committees shaping the future of Telecommunications. We’re all working together to help restore trust between businesses and consumers.