Route any ticket, call, email, chat, text, or tweet to the best qualified and available agent. Unified logic across all communication channels simplifies deployment.
Same logic for every channel
Apply unified routing logic and prioritization across all your communication channels to help provide the best possible customer experience and meet your SLAs.
Push, not pull
Flip the work consumption model to ensure the right worker is working on the right task at the right time, and stop agents from cherry-picking less urgent tasks.
Unify the routing logic across a multi-vendor environment to maintain control of your own roadmap and ensure you can select best-of-breed providers for each channel.
We pride ourselves on being able to help our customers, to support them and be available for them. By matching the right agents to the right people, we are able to do that faster and more effectively.
Powerful routing logic
TaskRouter routes, monitors, and escalates tasks based on the parameters defined when the task was created and a simple syntax for expressing routing logic.
Complete cross-channel reporting
Build complete historical reporting and real-time dashboards covering every communications channel with TaskRouter.
Faster development time
TaskRouter provides a simple REST API to create tasks from any platform, and tracks the state of all tasks and agents in the system.
Unified agent presence
Agent presence in TaskRouter is updated through the API to reflect presence changes on other systems, so an agent pressing ‘Do Not Disturb’ is really never disturbed.
Experience a 99.95% uptime SLA made possible with automated failover and zero maintenance windows.
Operate at scale
Extend the same app you write once to new markets with configurable features for localization and compliance.
Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.
Get to market faster with pay-as-you-go pricing, free support, and the freedom to scale up or down without contracts.