• Same logic for every channel

    Apply unified routing logic and prioritization across all your communication channels to help provide the best possible customer experience and meet your SLAs.

  • Push, not pull

    Flip the work consumption model to ensure the right worker is working on the right task at the right time, and stop agents from cherry-picking less urgent tasks.

  • Vendor-agnostic

    Unify the routing logic across a multi-vendor environment to maintain control of your own roadmap and ensure you can select best-of-breed providers for each channel.

We pride ourselves on being able to help our customers, to support them and be available for them. By matching the right agents to the right people, we are able to do that faster and more effectively.

Omni-Channel Routing powered by TaskRouter
  • Powerful routing logic

    TaskRouter routes, monitors, and escalates tasks based on the parameters defined when the task was created and a simple syntax for expressing routing logic.

  • Complete cross-channel reporting

    Build complete historical reporting and real-time dashboards covering every communications channel with TaskRouter.

  • Faster development time

    TaskRouter provides a simple REST API to create tasks from any platform, and tracks the state of all tasks and agents in the system.

  • Unified agent presence

    Agent presence in TaskRouter is updated through the API to reflect presence changes on other systems, so an agent pressing ‘Do Not Disturb’ is really never disturbed.

The Twilio advantage
  • Communicate reliably

    Experience a 99.95% uptime SLA made possible with automated failover and zero-maintenance windows.

  • Operate at scale

    Extend the same app you write once to new markets with configurable features for localization and compliance.

  • Many channels

    Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.

  • No shenanigans

    Get to market faster with pay-as-you-go pricing, free support, and the freedom to scale up or down without contracts.