Extend the capabilities of existing infrastructure without costly upgrades or new hardware purchases.
LiveOps uses Twilio WebRTC gateway to help their customers increase agent productivity. LiveOps scales globally without having to add WebRTC capabilities to their own infrastructure.
Communicate with context
Integrate the communications experience into the context of your agent’s web interface. Enable agents to see the reason for the call, customer history, and call controls all within the same browser interface.
Zero installs, zero PBX upgrades
Gain all the advantages of a softphone without the usual drawbacks of provisioning and deploying software to each endpoint. Connect a distributed workforce to the same phone system with only a browser.
Whether opening a new office without a PBX, enabling home workers or going to a global footprint, adding WebRTC to your PBX enables you to gradually add additional workers in new regions without capital expense or local hardware deployment.
Ensure your workforce can access communication capabilities even in the event of a PBX hardware or network outage. WebRTC ensures communications can be accessed directly from the cloud with no need for software to be installed or maintained.
Try out calling from your WebRTC-capable browser. Enter your number to set up a call between your phone and browser.
When you start the call, an application server tells Twilio to initiate a call to your phone number. Once you answer, the application server tells Twilio to make a call to your browser, which is automatically answered.
Any browser, any device, any network
Whether using a non-WebRTC-compatible browser, connecting out to the PSTN, or connecting to users from behind the most secure enterprise firewalls, Twilio handles all scenarios.
Twilio intelligently determines how media is relayed between callers to improve call quality and minimize latency. Static media IPs enable the prioritization of calls on a network for ensuring QoS (Quality of Service).
Iterate on the experience you want
Twilio enables you to build the experience you want, test it, and iterate - without ever paying expensive per user fees or upfront capital expense.
Twilio has powered over half a billion minutes of WebRTC, and guarantees a 99.95% SLA. Every day hundreds of thousands of testbots monitor every aspect of our global network to meet and exceed the SLA.
NewVoiceMedia added WebRTC to their own infrastructure, building a global service with agents that are accessible from within Salesforce with no additional software or plugins.
Experience a 99.95% uptime SLA made possible with automated failover and zero-maintenance windows.
Operate at scale
Extend the same app you write once to new markets with configurable features for localization and compliance.
Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.
Get to market faster with pay-as-you-go pricing, free support, and the freedom to scale up or down without contracts.