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LiveOps uses Twilio WebRTC gateway to help their customers increase agent productivity. LiveOps scales globally without having to add WebRTC capabilities to their own infrastructure.

  • Communicate with context

    Integrate the communications experience into the context of your agent’s web interface. Enable agents to see the reason for the call, customer history, and call controls all within the same browser interface.

  • Zero installs, zero PBX upgrades

    Gain all the advantages of a softphone without the usual drawbacks of provisioning and deploying software to each endpoint. Connect a distributed workforce to the same phone system with only a browser.

  • Geo-expansion

    Whether opening a new office without a PBX, enabling home workers or going to a global footprint, adding WebRTC to your PBX enables you to gradually add additional workers in new regions without capital expense or local hardware deployment.

  • Disaster recovery

    Ensure your workforce can access communication capabilities even in the event of a PBX hardware or network outage. WebRTC ensures communications can be accessed directly from the cloud with no need for software to be installed or maintained.

Why add WebRTC with Twilio?
  • Any browser, any device, any network

    Whether using a non-WebRTC-compatible browser, connecting out to the PSTN, or connecting to users from behind the most secure enterprise firewalls, Twilio handles all scenarios.

  • Global QoS

    Twilio intelligently determines how media is relayed between callers to improve call quality and minimize latency. Static media IPs enable the prioritization of calls on a network for ensuring QoS (Quality of Service).

  • Iterate on the experience you want

    Twilio enables you to build the experience you want, test it, and iterate - without ever paying expensive per user fees or upfront capital expense.

  • Reliability, guaranteed

    Twilio has powered over half a billion minutes of WebRTC, and guarantees a 99.95% SLA. Every day hundreds of thousands of testbots monitor every aspect of our global network to meet and exceed the SLA.

NewVoiceMedia added WebRTC to their own infrastructure, building a global service with agents that are accessible from within Salesforce with no additional software or plugins.

The Twilio advantage
  • Communicate reliably

    Experience a 99.95% uptime SLA made possible with automated failover and zero maintenance windows.

  • Operate at scale

    Extend the same app you write once to new markets with configurable features for localization and compliance.

  • Many channels

    Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.

  • No shenanigans

    Get to market faster with pay-as-you-go pricing, free support, and the freedom to scale up or down without contracts.