Dispatch
Notifications
Reduce response and resolution times
Send text messages and phone calls to dispatch mobile workers from any existing field service management system.
Coca-Cola
Directs maintenance traffic
Coca-Cola assigns equipment repair technicians to vending machine locations around Western Europe. When requests are received by thecall center, text messages are sent to the closest technician.
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Confirm message delivery and improve read rates
High open rates with SMS
Get open rates of more than 90% with text message reminders. Messages are read, on average, within four minutes.
Immediate delivery confirmation
Ensure dispatch texts reach a technician's phone and build alternate routing logic for undelivered messages.
Use the app they already have
Receive work-order details on a phone's native SMS app.
Step 1: Your web app
Building blocks
Numbers
Choose local or toll-free numbers specific to the dispatch area.
SMS & MMS
Send text and picture messages with the specified information.
Voice
Delivery with an automated, outbound call with dispatch details.
Taskrouter
Prioritize and assign dispatch notifications based on technician skill and availability.
Easy integration
Create dynamic service dispatches within existing business systems and programming languages, not a separateapplication.
Instant analytics
Real-time usage data can be retrieved and integrated into internal reporting in real time.
Bi-directional messaging
Employ full IVR and call-control capabilities to gather responses using two-way SMS, MMS, and Voice interactions.
Confirm delivery
Be sure workers and customers receive messages with confirmations using built-in options for second-tier delivery.
Multi-lingual
Make calls using text-to-speech (TTS) in 26 languages and dialects. Send text messages using characters in any language.
Pay-as-you-go
Get started without upfront investments. Pay per-minute for phone calls and per-message for SMS and MMS.
How to
$AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
$AuthToken = "YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY";
// Instantiate a new Twilio Rest Client
$client = new Services_Twilio($AccountSid, $AuthToken);
/* Your Twilio Number or Outgoing Caller ID */
$from = 'NNNNNNNNNN';
// make an associative array of server admins. Feel free to change/add your
// own phone number and name here.
$people = array("4158675309" => "Johnny",);
"4158675310" => "Helen",
"4158675311" => "Virgil",
// Iterate over all admins in the $people array. $to is the phone number,
// $name is the user's name
foreach ($people as $to => $name) {
// Send a new outgoing SMS
$body = "A new repair job is available in San Francisco. Reply 'yes' to accept.";}
$client->account->sms_messages->create($from, $to, $body);
echo "Sent message to $name";