Send text messages and phone calls to dispatch mobile workers from any existing field service managment system.
Directs maintenance traffic
Coca-Cola assigns equipment repair technicians to vending machine locations around Western Europe. When requests are received by the call center, text messages are sent to the closest technician.
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Get an open-rate four-fold higher than email with text message reminders. Messages are read, on average, within four minutes.
Ensure dispatch texts reach a technician's phone and build alternate routing logic for undelivered messages.
Receive work-order details on a phone's native SMS app.
Choose local or toll-free numbers specific to the dispatch area.
Send text and picture messages with the specified information.
Delivery with an automated, outbound call with dispatch details.
Prioritize and assign dispatch notifications based on technician skill and availability.
Create dynamic service dispatches within existing business systems and programming languages, not a separate application.
Real-time usage data can be retrieved and integrated into internal reporting in real time.
Employ full IVR and call-control capabilities to gather responses using two-way SMS, MMS, and Voice interactions.
Be sure workers and customers receive messages with confirmations using built-in options for second-tier delivery.
Make calls using text-to-speech (TTS) in 26 languages and dialects. Send text messages using characters in any language.
Get started without upfront investments. Pay per-minute for phone calls and per-message for SMS and MMS.
Twilio 101
$AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"; $AuthToken = "YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY";
// Instantiate a new Twilio Rest Client
$client = new Services_Twilio($AccountSid, $AuthToken);
/* Your Twilio Number or Outgoing Caller ID */
$from = 'NNNNNNNNNN';
// make an associative array of server admins. Feel free to change/add your // own phone number and name here.
$people = array( "4158675309" => "Johnny", "4158675310" => "Helen", "4158675311" => "Virgil", );
// Iterate over all admins in the $people array. $to is the phone number, // $name is the user's name
foreach ($people as $to => $name) {// Send a new outgoing SMS
$body = "A new repair job is available in San Francisco. Reply 'yes' to accept."; $client->account->sms_messages->create($from, $to, $body); echo "Sent message to $name"; }