Visual Estimates benefits

Familiarity for Visual Estimates while increasing the read rate

  • Improve customer experience

    Sending MMS pictures makes describing an inquiry easier than verbal or text-only descriptions.

  • Issue resolution

    Simplify a support agent or technician's process with photos and images.

  • Lower costs

    Reduce diagnosis time and cost while improving customer satisfaction with rich images.

How it works
Step 1:  
Specify a phone number for customers to send image messages.
Embed the picture directly into an application to manage support and warranty inquiries.
MMS connects with the database and is directed to the customer.
Send a confirmation message back to the customer indicating the images were received.

Building blocks

All the components needed to build nimble Visual Estimates

  • Numbers

    Choose US and Canadian numbers to receive and send images.

  • Short Codes

    Create a five-digit short code to messages.

  • MMS

    Use Image Upload from any customer's phone.

Why Twilio
  • Easy integration

    Use existing applications to send and receive images quickly.

  • Bi-directional

    Employ two-way messaging to receive customer responses with personalized messages using an existing CRM.

  • Low cost

    Pay $0.01 per to send and receive MMs images with no upfront fees or hidden costs.

Twilio 101

How to

Simple code to build Visual Estimates onto a flexible and easy Twilio API

from flask import Flask
import twilio.twiml

app = Flask(__name__)

@app.route("/", methods=['GET', 'POST'])
def hello_monkey():
    """Respond to incoming calls with a simple text message."""
    resp = twilio.twiml.Response()
    resp.message("Thanks! We'll get back to you with an estimate.")
    return str(resp)

if __name__ == "__main__":
    app.run(debug=True)

We can't wait to see what you build

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