Use Virgil with Twilio Programmable Chat to provide end-to-end encryption, passwordless authentication using public/private key cryptography, secure communications, and access control.
We found that 9 out of 10 consumers globally want to message with brands. But is your business ready to start texting? Read this report to understand how consumers use messaging to talk to businesses.
Simple appointment reminders can have just as big an impact on customer support as large and costly investments. This guide contains best practices, KPIs and a checklist for you to deliver reminders and reduce no-shows.
Blueprint for Mobile Messaging offers a practical framework based on learnings from our customers such as Uber, Airbnb, and Nordstrom. It’s your map to building a better customer experiences using messaging.
Here are a 7 reasons why mobile messaging has quickly become a powerful way to communicate.
Building an omnichannel contact centre doesn’t have to mean replacing your current system. Find out how to augment your contact centre to create an excellent customer experience, feature by feature.
Communications plays an essential role in building a marketplace that stands out. Find out how using communications is a competitive differentiator, and why choosing the right communications technology is critical.
In this white paper, we focus on the question: What is exchanged in your marketplace platform? Answering this question can help marketplace builders understand how to attract and retain users.
This white paper focuses on trust in marketplaces. Trust doesn’t just happen, it needs to be orchestrated. This white paper explores how marketplace builders need to architect the platform for trust.
Need help in selecting the right cloud communications platform? Read why IDC MarketScape names Twilio a leader in its 2016 Report.
At Twilio, we have been fortunate to collaborate with hundreds of Marketplaces and sharing economy companies. This eBook is based on Communications practices we've seen effectively improve users acquisition, build trust and service convenience.
Increasingly available services are changing the way developers work. In this report Forrester Research Principal Analysts Michael Facemire and Kurt Bittner outline the shift from application design to application composition.
Do you realize that your customer service center is built on ten year old technology? This aging and hardware-centric infrastructure can’t keep pace with your customers. A new approach is needed to win increasingly competitive markets.
Learn how to get more out of your current CRM by embedding communications capabilities.
Learn how WebRTC is being used in full-scale business applications for communication.
Read this white paper to see the role of short code marketing in customer lifecycles.
Read this white paper to find out why the cloud is winning and how Software People are reshaping communications.
The communications revolution led by the rise of smartphones and mobile apps is combining with cloud computing to reshape the contact center.
Learn how communications can extend the benefits of ITSM. This white paper lays out how new communications applications focused on service management are enhancing the user experience, deepening organizational agility and more.
Achieving the benefits of communications-enabled business processes no longer requires full-blown deployments of unified communications solutions. In this white paper, you'll learn how to maximize success with easy-to-implement web technologies.
What is the quickest way to improve your customers' experience? Proactive notifications are a simple step you can take to increase satisfaction now. Read this white paper to learn how innovative companies are getting immediate results.
Short codes are becoming the standard for marketing outreach thanks to their simplicity and effectiveness. This white paper lays out eight best practices that will help you master short code marketing.
Advertisers who effectively use call tracking realize staggering improvements in conversion rates. This white paper lays out eight best practices that will help you get better results from advertising campaigns.
An alarming rise in password breaches has made password authentication a top priority for IT directors. Read this guide to learn about the benefits of phone-based multi-factor authentication and whether it makes sense to build or buy a solution.