Increasingly available services are changing the way developers work. In this report Forrester Research Principal Analysts Michael Facemire and Kurt Bittner outline the shift from application design to application composition.
Do you realize that your customer service center is built on ten year old technology? This aging and hardware-centric infrastructure can’t keep pace with your customers. A new approach is needed to win increasingly competitive markets.
Learn how to get more out of your current CRM by embedding communications capabilities.
Learn how WebRTC is being used in full-scale business applications for communication.
Read this white paper to see the role of short code marketing in customer lifecycles.
Read this white paper to find out why the cloud is winning and how Software People are reshaping communications.
The communications revolution led by the rise of smartphones and mobile apps is combining with cloud computing to reshape the contact center.
Learn how communications can extend the benefits of ITSM. This white paper lays out how new communications applications focused on service management are enhancing the user experience, deepening organizational agility and more.
Achieving the benefits of communications-enabled business processes no longer requires full-blown deployments of unified communications solutions. In this white paper, you'll learn how to maximize success with easy-to-implement web technologies.
What is the quickest way to improve your customers' experience? Proactive notifications are a simple step you can take to increase satisfaction now. Read this white paper to learn how innovative companies are getting immediate results.
Short codes are becoming the standard for marketing outreach thanks to their simplicity and effectiveness. This white paper lays out eight best practices that will help you master short code marketing.
Advertisers who effectively use call tracking realize staggering improvements in conversion rates. This white paper lays out eight best practices that will help you get better results from advertising campaigns.