Twilio Customer Engagement Platform

Intelligent customer engagement—at scale

Twilio powers personalized interactions and trusted global communications to connect you with customers.


Twilio #1 for Customer Data Platforms

IDC report on 2020 market share rankings for Customer Data Platforms is now available.


Transform your customer experience

Create the exact solution you need to engage customers at every step of their journey. Twilio is a single platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale.


Support any channel with one platform

Connect with customers on their preferred channels—anywhere in the world. Quickly integrate powerful APIs to start building solutions for SMS and WhatsApp messaging, voice, video, and email.

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Treat every customer like a VIP

Provide service so convenient and proactive, your customers will think you can read minds. Contextual data, flexible workflows, and seamless cross-channel communications empower your teams to engage people in powerful new ways.

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Say goodbye to one-size-fits-all messaging

Go beyond basic automation to build personal relationships with billions of global consumers. Leverage your existing data to create individual journeys and deliver 1:1 messages that customers care about.

Built With Twilio

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Marks & Spencer reinvents their global call center with Twilio

Retail giant Marks & Spencer uses Twilio to deliver the same quality of customer service you’d find in a store, over the phone. Using Twilio, they deliver personalized support, powering over $10M in new sales.

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eBay automates ticket buyer & seller communications with Twilio.

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Zendesk gives voice to customers in 40 countries and counting.

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What's new for Twilio devs (August 2021)

This month we have an exciting new private beta in Twilio Live and updates for the Programmable Voice API and one more addition to the Twilio products that are HIPAA eligible.


Build a Custom-fit CDP Solution Using the Twilio Segment Developer Toolkit

​As a developer, you’ve likely tackled the “build vs. buy” question at least once, if not dozens of times, in your career. However, both options don’t have to be mutually exclusive.

Upcoming events

Oct. 27, 2021, 11:30AM — Nov. 24, 2021


Twilio Liftoff 🚀 Part 1
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Nov. 9, 2021, 10:00AM - 11:00AM


Twilio Talks Retail
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On Demand — Online


Discovering the Technical Side of Sales
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