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Twilio Customer Engagement Platform

Intelligent customer engagement—at scale

Twilio powers personalized interactions and trusted global communications to connect you with customers.

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The new rules of customer engagement

Our 2022 State of the Customer Engagement Report lays out five key fundamentals to a successful customer engagement strategy.

Overview
Connect
Engage
Personalize

Transform your customer experience

Create the exact solution you need to engage customers at every step of their journey. Twilio is a single platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale.

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Support any channel with one platform

Connect with customers on their preferred channels—anywhere in the world. Quickly integrate powerful APIs to start building solutions for SMS and WhatsApp messaging, voice, video, and email.

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Treat every customer like a VIP

Provide service so convenient and proactive, your customers will think you can read minds. Contextual data, flexible workflows, and seamless cross-channel communications empower your teams to engage people in powerful new ways.

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Say goodbye to one-size-fits-all messaging

Go beyond basic automation to build personal relationships with billions of global consumers. Leverage your existing data to create individual journeys and deliver 1:1 messages that customers care about.

Built with Twilio

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Watch the video

Marks & Spencer reinvents their global call center with Twilio

Retail giant Marks & Spencer uses Twilio to deliver the same quality of customer service you’d find in a store, over the phone. Using Twilio, they deliver personalized support, powering over $10M in new sales.

Read more

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Stripe

Stripe ensures millions of users are easily and reliably verified with Twilio

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Vacasa

Vacasa achieves 3x more bookings with personalized campaigns

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Ahoy

How to Use Email and SMS Notifications Together

Twilio’s SMS and SendGrid email APIs are perfect for when you need to let your users know what’s going on in multiple channels.

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Blog

Bulk SMS Marketing: What It Is and How to Get Started

With SMS marketing, you can reach thousands or millions of your recipients with the right message, on the right channel, at the right time.

Upcoming events

July 7, 2022, 4:00PM - 5:00PM

US/Pacific

Building Your Story & Resume for Mission-Driven Companies
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On Demand — Online

US/Pacific

Discovering the Technical Side of Sales
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On Demand — Online

US/Pacific

Advancing Women In Tech
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