NOTE: Effective February 9, 2023, Twilio Frontline is limited to existing Frontline accounts only. New and existing Twilio customers without previous access to Frontline will not be able to get Frontline through Twilio’s Console nor access developer documentation. For more information, please check out the Twilio Frontline Support documentation.

This is the perfect example project for anyone looking to set up Frontline with Twilio Serverless and Salesforce. The code should help you get off the ground quickly integrating Frontline into Salesforce.  

Here is a list of the features you will be implementing with this launchpad application:

• 📇 Display a contact list in Frontline from a list of Salesforce Contacts based on the Salesforce Contact Owner matching the Frontline user’s identity
• 📇 Display Salesforce contact details in Frontline
• 🔀 Route inbound and outbound conversations in Frontline based on Salesforce contact record ownership
• 📓 Define message templates required for WhatsApp conversations
• 🔐 Okta SSO setup script for easy SSO integration