Toll Free verification rejection - phone number not provisioned to Twilio

The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The Toll-Free phone number phone number is already in use. It may not be a Twilio Toll-Free number.

• Ensure that the Toll-Free phone number you want to verify is fully provisioned at Twilio for your organization.
• If you are an ISV, ensure that the Toll-Free phone number is not already assigned to another vendor.

See Toll-Free best practices for resources on how to implement Toll-Free messaging.

See what happens to traffic if a Toll-Free verification is rejected