Voice Intelligence is currently available as a public beta release. Some features are not yet implemented and others may be changed before the product is declared as Generally Available. Beta products are not covered by a Twilio SLA.
A Service provides control and configuration for how Transcripts are processed. Any Transcript created belongs to a particular Service and inherits its configuration.
The Service-level configuration includes features like data logging, auto-transcribe, and auto-redaction. Language Operator deployments to a Service are handled through the Twilio Console.
Service configuration
Automatically analyze all Twilio call recordings in your account
Enable auto_transcribe if you want to automatically transcribe all Twilio call recordings that are recorded in an account. Auto-transcribe can help you transcribe call recordings without the need of calling the create Transcript Resource. You can enable auto-transcribe through the Service Resource or on the Console, under Service settings.
If you enable auto_transcribe in more than one Service, the call recording will be sent and transcribed more than once, and charged accordingly.
PII redaction
With Voice Intelligence, you can redact Personal Identifiable Information (PII) from your call recording and transcript.
Update your Service with auto_redaction = true to automatically redact PII from all transcripts made on this Service. If you also want to automatically redact PII from all transcripts media sent to the Service, set media_redaction = true.
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Warning
If you change the PII redaction or auto-transcribe setting on a Service, it can take up to 10 minutes to come into effect.
LanguageCode parameter
The LanguageCode set during Service creation determines the Transcription language for all call recordings processed by that Service. Refer to Supported Languages for a list of available language codes. The default is en-US if no LanguageCode is set.
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A Service can only support one LanguageCode, and it cannot be updated once it's set. To transcribe call recordings in multiple languages, create a separate Service for each language.
Instructs the Speech Recognition service to automatically redact PII from all transcripts media made on this service. The auto_redaction flag must be enabled, results in error otherwise.
Data logging allows Twilio to improve the quality of the speech recognition & language understanding services through using customer data to refine, fine tune and evaluate machine learning models.
Note: Data logging cannot be activated via API, only via www.twilio.com, as it requires additional consent.
Data logging allows Twilio to improve the quality of the speech recognition & language understanding services through using customer data to refine, fine tune and evaluate machine learning models.
Note: Data logging cannot be activated via API, only via www.twilio.com, as it requires additional consent.
Instructs the Speech Recognition service to automatically redact PII from all transcripts media made on this service. The auto_redaction flag must be enabled, results in error otherwise.
POST https://intelligence.twilio.com/v2/Services/{Sid}
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It can take up to 5 minutes to propagate any changes to a Service.
Transcripts generated just after updating parameters like AutoTranscribe, AutoRedaction or MediaRedaction may be generated with the old configuration. After 5 minutes, the newly-created Transcripts will have the new configuration.
Data logging allows Twilio to improve the quality of the speech recognition & language understanding services through using customer data to refine, fine tune and evaluate machine learning models.
Note: Data logging cannot be activated via API, only via www.twilio.com, as it requires additional consent.
Instructs the Speech Recognition service to automatically redact PII from all transcripts media made on this service. The auto_redaction flag must be enabled, results in error otherwise.